Late & Missed Salon Appointment Policy

Late Appointments

Treatment or Head Check Appointments

Tardiness is a major disruption to our day to day operations.  If you arrive 15 minutes or more late to your scheduled treatment appointment time you risk the chance of your appointment being cancelled and a missed appointment fee of $25 being charged to your account. 

If you have scheduled an appointment for 4 people everyone needs to come in at the same time. We cannot have 2 people arriving on time and 2 people arriving late. If everyone is not there at the start of the appointment they will need to reschedule for another day or time.

 

Missed Appointment Policy

If you miss your appointment and do not call to cancel or reschedule at least 2 hours before your scheduled appointment time we will not reschedule your appointment without a $25 dollar deposit for your next appointment and a $25 missed appointment fee on top of a $5 invoice fee as it will need to be paid online before you book again. 

 

Once a deposit is made for the next appointment time your $25 will be refunded to you.  If you fail to show up for the next appointment time and do not give at least 2 hour advanced notice of cancellation your deposit will be forfeited and no refunds or credit for service will be given and you will be fired from the company as a client. 

 

If you schedule more than 24 hours in advance a deposit may apply to hold your appointment. 

 

All fees will be required to be paid via online invoice. A $5 invoice fee will also be added to the transaction.

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