Questions and Answers for Head Lice and Treatment

My child has head lice. How did it happen?

Most likely from contact with the hair of another child. The easiest transmission route for head lice is head-to-head contact. That’s why children are more susceptible. Kids wrestle, pull hair, knock heads – and sometimes they just hug each other for the heck of it. So they’re far more likely to get head lice than adults. Think about it – when was the last time you had head-to-head contact with a stranger?

How do you know if I need lice removal treatment?

If you have not been diagnosed with head lice we can properly diagnose you. A simple head check will dictate if lice removal services are needed for you.

How much is it going to be?

We charge per head not per hour. We can give you an exact price for treatment and products based on your hair length and type. Call or text for more information.

How long will my treatment take?

The average treatment on a family of 4 will take about 1 hour. That is average sometimes it is more sometimes it is less sometime it takes more. We are pretty fast but keep in mind this is a service that requires extreme attention to detail. We will do our best to get you in and out as soon as possible.

Do you offer in-home services?

Yes absolutely. If you prefer not to drive we will send someone to you.

We have a $100 -$150 minimum to go to anyone’s home based on your location from any of our treatment centers, and there is a cost for recheck appointments. So even if you just want one head check the charge would be $100 where in our treatment centers it would be less to check your head.

So at the end of the day it really just depends on how much bang you want to get for your buck! We are happy to see you in any of our treatment center locations or travel to your home.

I was treated by your company 6 months ago and now I have lice again. Aren’t your services guaranteed?

Yes we do guarantee the service after a treatment for up to 14 days when you follow our treatment plan. We also offer a money-back guarantee that your child will be back in school the next day. We are also really big into customer satisfaction. If at anytime after your treatments you feel itchy, see something white in your hair, or just need piece of mind we will take care of you. That is specifically why we offer free rechecks when you are treated in any of our locations. Some people really just need that extra piece of mind. In home services would incur a fee.

Can head lice jump or fly?

No, they can’t. They crawl. They crawl from one person’s hair to another. That’s why those who have direct head-to-head contact with an affected person are at greatest risk of getting head lice.

Where do head lice live?

Head lice can only survive on the human head. They don’t live in your clothing, bedding, couches, or carpeting. Although it’s uncommon, head lice can be spread by sharing personal items (clothing, scarves, hats, bedding, etc.), but they can only survive one or two days without a human host.

Can my pets get head lice from me?

No! You cannot give head lice to your pets.

Do head lice like clean or dirty heads?

Head lice prefer clean heads, so don’t feel ashamed if you or your child gets them. It’s not a reflection on your family’s hygiene. Anyone can get head lice.

Can I get rid of head lice by bleaching my hair?

No. Bleaching, coloring, or flat ironing your hair will not eliminate head lice. There are, unfortunately, no quick and easy solutions. It takes time and effort to permanently eliminate infestation. We can help you solve this problem as quickly and affordably as possible.

Do I need to wash everything in my house once we find head lice?

No. You don’t need to wash everything. Head lice can’t survive very long without a human host, so you only need to wash items worn or used recently. You should wash these items in hot water and dry them using the highest heat setting on your dryer.

What about over-the-counter pesticide treatments? Do they work?

We do not recommend the use of a topical pesticides on your child’s head. Over-the-counter treatments are a neurotoxin that head lice are becoming resistant to, creating strains of “super lice”. We recommend that you contact us for treatment options.

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