Simple Head Lice Solutions 30 Day Extended Customer Guarantee

Simple Head Lice Solutions clients are lice free after only one manual head lice treatment performed by us*.  We do stand by our work and we are proud to offer a 14 day guarantee after a treatment has been received by us in either your home or any of our salon locations. If you have purchased one of our repellent kits your guarantee will be extended for 30 days after your initial treatment date. All requirements for the guarantee are listed below.

 

You have purchased a Repellent Kit from us which includes a Stay Away Spray and a set of our exclusive line of Shampoo and Conditioner.

 

Our guarantee requires that all family members living in the same household be manually checked by us and/or treated by us at the same time or within 24 hours of each other. No exceptions.

 

Our guarantee requires that you have reapplied Louses Last Breath Lice Treatment to all affected family members within the 5­-7 day time period after your initial treatment was received.

 

Our guarantee requires a follow up exam to be completed before the 30 day deadline. This recheck exam must be performed in order for the guarantee to be honored and no exceptions will be made.

 

If you fail to recheck within the 30 day time period and you find lice on day 31, 32, 33, etc. you will be required to pay for any additional treatments to be performed by us.

 

If you were treated by us in any of our salons you will have 7­-10 days after a treatment to be rechecked for free. If you miss the 7-­10 day deadline a charge of $10 per head will be applied to  the recheck exam. Only one free recheck will be given in the 7-10 day time frame after the initial treatment.  You can come in at any time for a head check within the 30 day time frame but a head check fee would apply.

 

If you were treated by us in your home you will have 14 days to be rechecked  fees apply.

 

At the time of the recheck exam if we find any evidence of lice and you have followed all necessary guidelines above you will be retreated again at no charge.

 

If you find any signs of continued infestation after a manual head lice treatment but before your recheck exam within the 30 day time period you must keep what you have found and provide us with proof no exceptions.

 

*One time treatment unless severe infestation of 2 months or more, or chronic lice for up to a year.

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